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How do I cancel my order?

 

No worries. If unfortunately you have to cancel your order, please do so within 4 hours of placing the order an e-mail to dzoneshope@gmail.com, because our dispatch is under-efficient and does not kid around. We will deliver the same item you will order hence in this situation refund/replace of order will not take place.

 

In case you have already paid for your order, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. (As per Bank/Payment gateway norms.)

 

REPLACEMENT

 

We really like our products and take a lot of pride in them. But we're not perfect, we make mistakes too, we are only human. In case we've sent you the wrong item, drop us an email or contact us with a photograph (short video if needed) of the item and we'll make it right!

 

In case there is a manufacturing defect, drop us an email or contact us with the photograph (short video if needed) of the defected item within 48 hours after you receive it, we will be happy to replace your item! (Replacements are subject to stock availability). Please note, all the exchanges will be done for the same item that you have purchased, subject to approval. We may take 3 - 5 working days to process your exchange request. Request you to please be patient.

 

REFUND POLICY

 

As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit.

 

Please make sure your courier costs do not exceed the amount stipulated above. We recommend using "Speed Post" as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid Professional Couriers as much as possible since we have been facing issues with them. Replacement and Refund for any order will not processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence before replacement or refund.

 

Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account.

Refund of shipping charges is not applicable.

 

What products are not eligible for return or replacement?

 

The following products shall not be eligible for return or replacement:

 

  • Any product that exhibits physical damage to the box or to the product

 

  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

 

  • Any product that does not have the UPC (Universal Product Code) along with its original packaging.

 

  • Damages due to ignorance, incorrect usage will not be covered under our Returns Policy.

 

  • Products ordered under Discount coupons and other promotional schemes may override Returns Policy.

 

  • In case of dissatisfactions of product(s) please share some photographic/videography evidence of received product to our Face book handle.

 

  • Once our quality team will check and confirm the issue refund or replacement of product will initiate within 48 hours.

 

If the return product does not meet the above-mentioned conditions, it will not be accepted. No reimbursement will be made in this situation.

 

NOTE- Refund amount will be credited in your account within 3-5 working days,